This announcement comes at a time when the bank will be receiving an award for Best Digital Strategy of the year by Retail Banker International.
“We are very proud to have been recognized by Global Finance for the digital solutions we offer to our customers across the Caribbean, Latin America and Canada,” said Ignacio Deschamps, Group Head, International Banking and Digital Transformation.
“At Scotiabank, one of our top priorities is to make it easier for customers to do business with us by becoming the leading digital bank in the markets where we operate,” Deschamps added.
Scotiabank is undergoing a digital transformation to meet the changing expectations of customers, according to a release issued by the bank.
Some of the plans that are in the pipeline include the launching of a new online and mobile banking platform across Latin America and Caribbean countries to make it easier for customers to do business.
Secondly, the introduction of new digital branches in Mexico City and Canada and creating the Scotiabank Digital Factory, a stand-alone organization focused exclusively on delivering digital customer solutions.
The appointment of an Executive Vice President of Digital Banking is also in the making.
The financial institute will be creating a Banking Lab at Western University’s Ivey Business School, and the Scotiabank Centre for Customer Analytics at Queen’s University Smith School of Business.
And, the institute will be partnering with Kabbage, a leading financial technology and data company in the online lending business, to provide small business customers in Canada and Mexico with a new, streamlined digital lending experience.
Scotiabank was recognized as 2016 World’s Best Consumer Digital Bank in 23 countries including Guyana, Canada, and countries in Latin America and the Caribbean.
The bank won in two international regional subcategories, Best Integrated Consumer Bank Site and Best Mobile Banking App.
Scotiabank also won in six regional subcategories in Canada, Best Integrated Consumer Bank Site, Best Mobile Banking App, Best Online Deposits, Credit and Investment Product Offerings, Best Bill Payment and Presentment, and Best Website Design. Winning banks were selected based on a number of criteria.
Scotiabank is Canada’s international bank and a leading financial services provider in North America, Latin America, the Caribbean and Central America, and Asia-Pacific.