-WSJ
Wal-Mart and Amazon battled over the holiday weekend, as the shifts that have upended the retail industry this year were on display.
The number of visitors to U.S. stores on Thanksgiving and Black Friday was down 4% from last year, according to RetailNext Inc., while online sales were up 18%, according software company Adobe Systems—a shift that is forcing traditional retailers to adopt new tactics.
While most big chains still opened on Thanksgiving evening, some adjusted their hours. Adobe expects Cyber Monday sales to be up nearly 17%, to $6.6 billion. Surging e-commerce sales means round-the-clock staffing this week at the sprawling fulfillment centers where workers pick, pack and ship online orders.
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